Shipping and Delivery

At Muirra, we are committed to delivering your order safely and efficiently. Please review our Shipping and Delivery Policy below.

1. Order Processing Time

  • Orders are typically processed within 1 to 3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During promotions, holidays, or high-demand periods, processing times may be longer.

2. Shipping Destinations

We currently ship within Morocco and selected international destinations.

If your country is unavailable at checkout, please contact customer support for assistance.

3. Estimated Delivery Times

Domestic Deliveries (Morocco)

  • Major cities: 1 to 3 business days
  • Other regions: 2 to 5 business days

International Deliveries

  • Standard shipping: 5 to 12 business days
  • Delivery times may vary depending on destination, customs clearance, and courier services.

4. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Package size and weight
  • Selected shipping method

Free shipping promotions may be offered periodically.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email or message with tracking information, where available.

6. Delivery Attempts

Courier partners may attempt delivery more than once. If delivery fails due to incorrect address, absence, or unreachable contact details, additional fees may apply for re-delivery.

7. Customs Duties & Taxes

For international orders:

  • Import duties
  • Customs taxes
  • Local fees

These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

8. Delays

While we aim to meet estimated timelines, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Customs procedures
  • Carrier disruptions
  • Incorrect shipping information

Muirra is not responsible for delays outside our reasonable control.

9. Lost or Damaged Packages

If your package is lost or arrives damaged, contact us within 48 hours of delivery notification.

Please include:

  • Order number
  • Photos of damaged packaging/product (if applicable)

10. Incorrect Address Information

Customers are responsible for providing accurate shipping details. We are not liable for delays or failed deliveries caused by incorrect or incomplete addresses.

11. Contact Us

Muirra Customer Support
Email: support@muirra.com
Website: www.muirra.com